Terms of Use & Sale

1. Introduction

This site is published by MG-Informatique, Marwan Richard — Sole Proprietorship, 16 bis rue Fanny Duvivier, 60870 Rieux, France. Company registration (SIRET): 842 312 340 00024 — Intra-EU VAT number: FR23842312340.

MG-Informatique designs, installs and operates intelligent video surveillance solutions (MG-VMS) as well as related IT and network services.

Terms of Use

2.1 Purpose

These Terms of Use define the terms of access to and use of the mg-vms.com website and its online services: browsing the MG-VMS platform, requesting a demo, requesting a quote, and contacting us.

2.2 Acceptance of terms

Any use of the site implies full acceptance of these terms. MG-Informatique reserves the right to modify them at any time.

2.3 Operator area

Access to the operator login area requires credentials provided by MG-Informatique as part of an MG-VMS deployment. The user is responsible for keeping their credentials confidential; MG-Informatique cannot be held liable for fraudulent use resulting from user negligence.

2.4 Personal data

Data collected via the site's forms is used solely to process business requests and follow up customer relationships, in accordance with GDPR. See our privacy policy.

2.5 Intellectual property

All elements on the site (text, logos, images, software, custom developments, technical content) remain the exclusive property of MG-Informatique or its partners. Any reproduction without authorization is prohibited.

Terms of Sale

These Terms of Sale govern IT, network, video protection, maintenance and support services, as well as software development carried out by MG-Informatique as part of an MG-VMS deployment.

3.1 Quotes and orders

Every MG-VMS engagement is the subject of a quote established after a preliminary assessment of your infrastructure and needs. The quote is valid for the period stated therein. Its validation (signature, approval, or order) constitutes acceptance of these Terms of Sale. Work only begins once the quote has been validated and, where applicable, a deposit received.

3.2 Prices and payment

Prices are expressed in euros, excluding or including tax as applicable, and communicated in the quote. Unless otherwise stated in the quote, services are payable according to the terms specified therein. In the event of late payment, penalties may apply in accordance with Article L441-10 of the French Commercial Code, along with a flat-rate recovery fee of €40 for business customers.

3.3 IT services and installation

Services include only the elements defined in the quote or order. Any additional work is subject to prior approval. The client must provide the access, information and authorizations required to carry out the service. MG-Informatique cannot be held liable for data loss resulting from the absence of an existing backup or from information not provided by the client.

Installation work requiring a lift platform, work at height, electrical certification, civil engineering, or the involvement of another trade may be carried out by MG-Informatique or by a qualified partner contractor. Timelines may depend on administrative authorizations, building access, and existing technical constraints.

3.4 Maintenance and managed services

MG-VMS maintenance contracts are subject to specific terms and may include, depending on the contract, user support, monitoring, preventive maintenance, updates, and remote or on-site interventions. Any exclusions are specified in the associated contract.

3.5 Software development

The MG-VMS software platform remains subject to the terms defined in the associated quote or contract. Unless otherwise stated, the source code remains the property of MG-Informatique; the client has a right to use the delivered software.

3.6 Hardware warranty

Hardware sold as part of an MG-VMS deployment benefits from the legal warranty of conformity and the warranty against hidden defects. Manufacturer commercial warranties apply according to their own terms.

3.7 Liability

MG-Informatique undertakes to carry out its services in accordance with best practices. Its liability cannot be engaged in the event of misuse, modification by a third party, absence of backup, or issues linked to non-compliant existing infrastructure.

3.8 Force majeure

MG-Informatique cannot be held liable for delay or failure to perform resulting from an event beyond its control.

3.9 Disputes

In the event of a dispute, the parties will first seek an amicable solution. Failing agreement: for individuals, the courts with jurisdiction under ordinary law; for professionals, the courts within the jurisdiction of Compiègne, France.

3.10 Acceptance

Any order, signed quote, or use of MG-VMS services implies full acceptance of these Terms of Use & Sale.

For any questions, contact us via our contact page.